I purchased and installed Scrivener 2 for Mac on October 15, 2017. Now I see that you are advertising Scrivener 3 on the App Store. Since I have not been prompted to update my app, I searched your web site and discovered that you consider it to be such a significant upgrade that you are requiring people to pay $25 to get the updated version. It has not yet been 2 months since I purchased Scrivener 2!
Here’s the deal:
I have not even used your product yet. When I purchased and installed it, I immediately opened it to begin importing the dozens of book fragments I have written in my Notes app over the last couple of years. I didn’t even get started. When I saw it pop up with the tutorial, I remembered how I had purchased Scrivener for Windows a few years ago, went through the tutorial, and never began using the software for the book project I was helping my author friend with.
Your software is extremely difficult to use. It does not use any of the many usability conventions known to modern software designers. There was such a steep learning curve in the laborious and lengthy tutorial, and everything is so unintuitive to use, that I gave up and never used what I had purchased a few years ago. Now I was motivated to do my own books and to do them properly. I wasn’t going to do them in Microsoft Word, when everyone knows that Scrivener is what serious writers use. My friend - who is a serious writer, and the one I was helping when I bought the Windows version of your software that I purchased but did not use - strongly believed that Scrivener helps in the book-writing process (though he had to quit using Scrivener once he began frequent interaction with his editors and publishers. He has now gone back to Microsoft Word and Google Docs and has asked me to let him know when you add cloud file-sharing functionality.
I’m on Mac now, so I reluctantly paid again for a product I had yet to get a cent of benefit from. I will definitely make the effort and learn your software again, but I want the latest version, of course - maybe you’ve fixed some of the usability issues and I will be able to save time, suffer less, and maybe even complete a project with it.
I will not invest another $25 in something I purchased less than 2 months ago and never used.
Next I got a receipt from Apple and they have charged me $45 for Scrivener 3. I submitted a complaint/help request on the Scrivener web site. They wrote back saying there was nothing they could do - that it is between me and Apple. I would request a refund from Apple, but I can’t figure out how to do that. Scrivener is such a lousy, unprofessional company.
Will you please make this right, Scrivener?